❓ Frequently Asked Questions
Q1. Can I have a sample order?
Sure, we accept sample order to test and check quality.
Q2. What is the typical lead time for shipping?
Normally 7 days after receiving payment. For bulk orders, it typically takes 10 to 25 working days depending on quantity and production schedules.
Q3. How are the goods shipped and how long does it take to arrive?
We offer airline, land transport, or sea shipping. Small orders are usually sent via DHL, UPS, FedEx, or TNT, arriving in 3-7 days.
Q4. Do you offer customization or OEM services?
Yes, both OEM and ODM services are available, including customized packaging and logo branding based on your requirements.
Q5. What is the warranty policy and after-sales service?
We provide a 1-year warranty. If you encounter any issues, please provide photos for our team to confirm and provide the best solution.
Q6. Is the product waterproof for outdoor use?
Yes, the product is rated IP67 waterproof, making it highly resistant to water and dust for emergency vehicle applications.